Reservation & Terms Policies

We hope that you enjoy using our website, safe in the knowledge that we are committed to protecting your privacy and security online.

Privacy policy

Personal Information:

Cancun Reliable Transfer collect a range of personal data from you such as your name, debit card and credit card details (although we do not store all of your credit, debit card or account details for security reasons).

How we use your information and with whom we share your information:

We use your personal information that you provide when reserving with Cancun reliable transfer & tours in order to provide transportation services and any other services and “extras” available to purchase on our web site; to personalize your visits to our web site to manage your booking; and to bill you.

We may share your personal data with third parties including the third party principal suppliers of the transport services and/or extras for the purpose of processing and managing your booking.

We collect and store non-personal information automatically each time you visit for example the destination you selected or how you use the site. This information is collected via cookies* and it is used while you browse, complete a reservation and for statistics that allow us to streamline the user experience.

We may employ the services of a third party to help us in certain areas, such as website hosting. In some cases the third party may receive your information. However, at all times, we will control and be responsible for the use of your information.

We may use aggregated information for the purposes of tracking usage of the web site and in order to help us improve our website and for research and analysis purposes. We may pass this information to third parties. The aggregate information and statistics will not, however, include details that can be used to identify you.

Privacy of Minors Online

Although Cancun reliable transfer & tours content is suitable for the general public, you must be at least 18 years old to reserve any of the Cancun reliable transfer products or services. Minors must have parental or guardian consent to use Cancun reliable transfer & tours.

Cookies may set and access cookies on your computer. Web cookies are identifiers which let a Web server know that you are the same person that accessed the server the last time you accessed it. This makes an extended interaction possible.

Changes to this privacy policy may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent announcement on our pages.

Contacting Us

If you have any questions about this statement or your personal information, please contact us at describing your case in detail and we will attempt to resolve it.

Terms & Conditions

Cancun reliable transfer & tours is a limited company registered in Cancun México, who’s is registered and trading address is at Fracc. Galaxias Itales Sm.529 M.16 Lt.1 #320.

Cancun reliable transfer & tours is a Booking service for passenger transport services (“the services”) at all times acting as the disclosed agent of the Supplier specified at the time the Services are booked and paid for by you and confirmed by reliable transfer & tours (“the booking”). The terms and conditions applicable to the contract between you and the Supplier are set out in the booking conditions of the relevant Supplier. These are available on request. Since reliable transfer & tours acts as the disclosed agent for its Suppliers, it cannot accept any liability arising from the provision of the Services.

Status of the Passenger(s) and their agents

The purchaser of the transport Services specified in the Booking (the “Lead Party”) and all of the other passengers listed in the Booking are the other party to the contract with the nominated Supplier. On completion of your Booking, your contract for the use and provision of the Services is between you and the Supplier. If the contract is made by an agent, or any other person acting on behalf of the passengers whose names appear in the Booking is deemed to be acting as the agent of all of the passengers who use the Services.

Booking and payment

The initial low deposit payment is subject to availability (entirely at our discretion) on selected routes, it will only be available for online bookings and if you book your journey at least 30 days before departure. All deposit payments made are non-refundable once the booking has been made. The outstanding balance will automatically be deducted from the same credit/debit card used to pay the initial deposit and you will be informed of the due date of subsequent payments at the time of booking. In the event of cancellation before the due date of the final payment, you will forfeit the initial deposit.

After the due date of the final payment you will be liable for the full value of the booking. If you would like to make changes or add extras to your booking, you will be asked to pay the additional associated charges (i.e. amendment charges) when the amendments are applied.

Child Seats

Our Suppliers will use reasonable endeavours to accommodate all baggage carried by your party. Each passenger named on the Booking is entitled to have carried with him on the relevant transfers up to two items of baggage, If a passenger requires carriage of baggage in excess of this allowance or has special baggage objects (e.g. skis, golf clubs, etc) you must inform us at the time of Booking by completing the special requests section of the Booking completion form on our web site. If you have extra luggage please send us a e mail at to help make the necessary arrangements.

Conditions of carriage

The Supplier, its drivers and appointed agents, reserve the right to refuse to carry any person who is, or appears to be, under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passengers. No refunds will be made in those circumstances.

All vehicles provided by the Suppliers are fully insured for passenger and third party claims, as required by the local law. Passenger’s baggage is, however, carried entirely at their own risk and no responsibility can be accepted for loss or damage by the Supplier of the Services.

Carriage by shared shuttle transfer will only be to and from destinations which are Tourist Board registered properties unless specifically agreed in advance. Clients having pre-booked private transfers are required to supply full address details at the time of Booking.

In some destinations your transfer/shuttle pick up and drop off may not be supplied to your hotel door and you may be dropped off or picked up at a central point within reasonable walking distance from your final destination.

Where you have booked a return shuttle Service, you may be collected several hours prior to the time you need to be at an airport, depending on local traffic conditions, especially during peak season.

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